Responsible Gaming
Our Commitment to Responsible Gaming
At Royal Reels Casino, we are committed to promoting responsible gaming practices. We believe that casino gaming should be enjoyed as entertainment only, never as a way to earn money or solve financial problems. If you choose to play with us, please do so responsibly and within your means.
Age Verification
You must be 18 years of age or older (or the legal gambling age in your jurisdiction) to access and use Royal Reels Casino. We take age verification seriously and reserve the right to request proof of age at any time. By accessing our site at metanoiastudio.co.nz, you confirm that you meet this legal requirement.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem. Please seek help immediately:
- Chasing losses by gambling more to recover money you've lost
- Gambling with money needed for essential expenses (rent, bills, food)
- Hiding gambling activity from family, friends, or partners
- Gambling for longer periods or with larger amounts than intended
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or going into debt to fund gambling
- Neglecting work, education, relationships, or other responsibilities
- Unsuccessful attempts to reduce or control gambling
- Using gambling to escape problems or cope with negative emotions
- Lying about the extent of your gambling involvement
Self-Help Tools & Player Controls
Royal Reels Casino provides tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period
- Loss Limits: Set a maximum amount you are willing to lose in a day, week, or month
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Time-Out/Cool-Off Period: Take a voluntary break from your account for a set duration
- Self-Exclusion: Permanently or temporarily exclude yourself from your account and all Royal Reels Casino services
For more information on accessing these tools, please contact our customer support team or visit your account settings.
Support & Helpline Resources
If you or someone you know is struggling with problem gambling, help is available. New Zealand residents can contact:
New Zealand
- Gambling Helpline Aotearoa: 0800 654 655 (free, confidential, 24/7)
www.gamblinghelpline.co.nz - Samaritans (Aotearoa) - Crisis Support: 1737 (free call or text, available 24/7)
www.1737.org.nz - Problem Gambling Foundation: Services and support information
www.pgf.nz
International Resources
- United Kingdom: GamCare — www.gamcare.org.uk and GamStop — www.gamstop.co.uk
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
Take Action Today
If you believe you have a problem with gambling, please reach out for help immediately. There is no shame in seeking support—trained counselors and support groups are ready to assist you at any time. Contact the Gambling Helpline Aotearoa on 0800 654 655 or visit www.gamblinghelpline.co.nz.
Remember: Gaming should be fun, not harmful. If it stops being enjoyable, it's time to seek help.